1709 N Main St,
Fuquay-Varina, NC 27526
Account How-To

ONLINE ACCOUNT PORTAL HOW-TO’s

Accessing Your Online Account Portal

Are you looking to create an account, order fuel, or make an online payment? Follow these simple step-by-step instructions to create a login and password and you’ll be ready to go!

Creating Your Account

  1. Click on the Customer Login button found in the upper right-hand corner of our website.
  2. On the right-hand side of the screen, input your Customer Number and preferred Email Address, then click ‘Register’.
  3. Once submitted, you’ll receive an email from KB Johnson at the email account that you have provided. Open that email and click the “Confirm your Registration” link.
  4. Head back to the Customer Login page, and sign-in with your newly set credentials. You’ll immediately begin managing your account online! You’re all set!

Paying Your Bill

Paying your bill online with KB Johnson is easy! We’ll take you through the step-by-step process to ensure your payments are successfully sent via the online portal.

  1. Click on the Customer Login button found in the upper right-hand corner of our website and use your username and password to login to your account.
  2. Once you’re logged in, the first screen you will see is your Account Overview.
  3. Click the ‘Make a Payment” option. Here, you will see the payment screen along with the amount currently due. You can also click on the dropdown navigation up top to setup automatic payments.
  4. To add a payment method, click “Add/Delete Payment Method”. Any existing payment methods will be shown here as well.
  5. After clicking “Add Payment Method”, you’ll be asked to confirm a payment method and billing address.
  6. Once you submit your credit card information, you will be brought back to the payment screen where your new payment method has now been added.
  7. Select your payment method. Once selected, click the Make Payment button to submit your payment. That’s it! You’re done!

We hope that you enjoy the all the new features provided in our online portal! If you have further questions, please do not hesitate to call the KB Johnson office at any time at: 919-552-5474. We’ll be happy to help.

Request a Delivery

  1. Click on the Customer Login button found in the upper right-hand corner of our website.
  2. On the top navigation bar, click on ‘Request a Delivery’
  3. Scroll down to select the tank you wish to have filled. Click ‘Select’ next to the appropriate tank.
  4. Once you’ve selected your tank, choose if you’d like your tank to be filled entirely, or if only a specific number of gallons. You’ll also be able to write in any special requests or instructions in the space below.
  5. Check the box agreeing to the payment and costs of your delivery. Click on the “Request a Delivery” button to submit your request. You’re all set! You’ll get an automated email confirming your request and further details.