FAQs

Safety FAQs & Learning Center

Understanding important propane safety information starts here!

Curious about propane? Here are answers to some frequently asked questions, from how to read your propane gauge to hiring a propane repair technician, and more!

Turn off the gas supply at the propane tank if possible. Get everyone away from the area where you detected gas and contact K.B. Johnson immediately.

Yes. Although a propane gas water heater generally costs more up-front than an electric water heater, it heats water quicker and for less money, paying for itself in the long-term. K.B. Johnson offers propane tankless water heaters and other appliances, as well!

Yes. Unless it is specifically designed as a vent-free appliance, it must be vented.

Most manufacturers recommend having your propane gas fireplace serviced and cleaned every year. K.B. Johnson offers this service. Contact us today, and we’ll be happy to help with any propane appliance for your home!

Turn down your water heater from the standard setting of 140 degrees to 130 degrees. You could save more than 10% on your water-heating expenses.

Yes. Propane can easily be compressed into a liquid for convenient transportation and storage. When at the point of use the flammable vapors “boil” off in the tank and are distributed to appliances via the gas piping system.

Propane is an approved alternative fuel in both the Clean Air Act of 1990 and the National Energy Policy Act of 1992. It is nontoxic. Because it is used as a gas, it does not spill, pool or leave a residue. It’s a safe fuel to store underground, as it will not contaminate groundwater, even in the unlikely event of a leak.

And its carbon emissions impact is much lower than most other fuels (and North Carolina’s grid electricity). Propane is also methane-free and emits virtually no particulate matter.

Source: Propane Education & Research Council: Propane & the Environment, What is Propane Gas, Renewable Propane

Although leaving the pilot on during the summer will use some propane each month, it does help to keep dust and insects out of the fireplace, as well as keeping metal parts dry and rust-free, which can help to prevent costly repairs.

Yes. We offer 250, 500, and 1,000-gallon underground propane tanks. Burying a tank is a convenient way to store propane on your property. Because propane is a non-pollutant, there is no risk of soil contamination.

K.B. Johnson Oil & Gas is proud to keep your tank and propane system in working order. For your safety and to provide ready access to your tank, we ask that you keep grass and brush from growing up around your tank and that you refrain from using the area immediately around your tank for storage. We also ask that you ensure excess water does not run into your tank (by your gutters and/or pets) to prevent rusting.

Yes. K.B. Johnson provides round-the-clock service for heating emergencies, propane deliveries and propane gas leaks. Emergency service is available for current customers. Looking to become a customer? Get in contact with us today!

K.B. Johnson Oil & Gas proudly serves customers in portions of Wake, Harnett, Johnston, Eastern Chatham and Eastern Lee counties in North Carolina. See if we service your town by using our ZIP code locator!

You can look on top of the tank for the round dial on it that looks like a speedometer. The numbers on the dial indicate the percentage of how full your propane tank is. If the needle is on 60, your propane tank is 60% full. If you use will-call delivery, we recommend you don’t let your tank level ever fall below 30% before contacting us to schedule a delivery.

Besides the information above, we also have videos in our safety section. If you cannot find the answer to your propane questions, please contact us and let us help.

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